The author, an accountant and staff to the regional planning body, points to benefits for human services clients.
Social service agencies, caregivers, and those providing aid to someone can now Google transit information for their clients. For the elderly who can no longer drive, Google transit information for bus stops and locations helps make it possible to maintain a sense of independence.
Google Transit's benefits are also noted for tourists who wish to arrive or park their cars during their stays.
The "last mile" and convenience issues remain unresolved. The goals are "the trip planner’s low maximum walking distance to transit stops, and a 48-hour window for available transit services."